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Policy

Policy

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Our Policy.


When you approve your specs and proof you are accepting 100% responsibility for their accuracy. Please pay specific attention to the job information above. On the JPG please note and review fonts, trapping, anything that looks unusual, trim marks and bleed, and major shifts in color. (ie. things that are blue should not appear green) PLEASE ASK QUESTIONS if you are not certain that what you are seeing is correct!

CD MASTERCOPY will not accept responsibility for errors or omissions not noted on this email with proof attached. Any comments you have should be forwarded to me by using the reply button on your browser above and they must include this original email. Any additional customer alterations may incur additional charges. All project takes 7-15 Business days to complete and up to 21 day depending on time, holiday, season or alike reasons. Holidays and Closed days are not counted as working project days.

IMPORTANT NOTE: IF YOU DID NOT SEND CMYK FILES, OR IF YOU ARE NOT SURE,
PLEASE LET US KNOW! RGB FILES WILL NOT PRINT CORRECTLY ON THE PRESS
BUT THEY MAY LOOK FINE ON THIS JPG PROOF. SINCE WE DO NOT VERIFY THE
FILES FOR RGB, INDEXED COLOR, ETC., PRIOR TO SENDING THIS PROOF TO YOU
FOR APPROVAL, IT IS YOUR RESPONSIBILITY TO NOTIFY US IF YOU THINK THERE
IS ANY CHANCE THAT YOUR FILES ARE NOT CMYK! There will be a charge if WE perform
this verification for you but it is much less than reprinting the entire job.

Due to variations in computer monitors please do not expect the color in the  JPG proof to represent the final printed piece accurately. But as I noted earlier, blue should still be blue. We will not take responsibilty for gradient changes in printing. So once again, Whatever it is that you approve is what is will be printed.

Master: Your master will be given an initial test for "uncorrectable errors". It is possible that we will need a new master from you if your masters has too many errors. Please make sure that your master is burned at 1x. If your disc is nearly full with data, you may be asked to sign a waiver releasing the plant from errors occurring at the end of the CD/DVD. Your customer representative will notify you if this applies to your job. WE ARE NOT RESPONSIBLE for cd/dvd Masters uploaded or email us. AS REQUESTED, mail your master to our location.

If for any reason your job must be re-run because of a vendor error, CD MASTERCOPY will not pay for expedited shipping or give a discount simply because the p rod uct didn't arrive to customer's satisfaction as quickly as possible. Further, if client's job must be re-run, CD MASTERCOPY will not be held responsible for any damages due to such delays, such as missed CD/DVD release parties, or client advertising, publicity, or event costs. CD MASTERCOPY recommends that clients do not schedule events or spend money on promoting or advertising the p rod uct until after the client has received the p rod uct to satisfaction.

Over-runs: your project can produce -/+10%. Your payment will be adjusted accordingly.

Product Guarantee - CD MASTERCOPY guarantees your movie/data/music on clients master to be copy on all CD/DVD, however, media is not guarantees for all devices. CD MASTERCOPY also guarantees that your product will be assembled correctly and professionally.

CD MASTERCOPY guarantees that all print will be free of defects, and will replace (free of charge) defected pressed media.

CD MASTERCOPY is not responsible for compromised print quality resulting from client-provided design flaws, such as low resolution images or disc art created in Photoshop or other non-vector software.

CD MASTERCOPY DOES NOT PROVIDE REFUNDS. HOWEVER, WE PROVIDE EXCHANGES AND RE-DO ONLY IF IT'S CD MASTERCOPY MISTAKE or WRONG DOINGS.

CD MASTER COPY is NEVER responsible for shipping of returned items.

You Must allow 15- 30 Business days for product replacement and research.

All changes to artwork or product must be done by email, Fax or type letter signed and mail in to us.

All order must be paid in full before ship-out

  1. Payment terms - CD Mastercopy Inc requires payment to begin your job. If full payment is not received, the product will not ship and will be subject to a storage fee of $55 a month. Please note that if your final payment is with a personal check, we will wait until the check clears to release the product.

  2. Printing - CD Mastercopy Inc highly recommends a matchprint proof prior to any paper printing, and will not be held responsible for color variations in the final product that were either not specified by pantone numbers (for the disc) or for which no matchprint was requested (for paper print). Silk-screened CDs or DVDs are available for proofs for an additional 50.

  3. Electronic proofs will be provided for you to approve the content and placement of elements on the CD or DVD. Electronic proofs are NOT meant to be color proofs. If you require specific colors on your disc, you must specify pantone numbers for those colors. Terrelonge Enterprises Inc will not be responsible for colors not specified by pantone numbers. Terrelonge Enterprises Inc is not responsible for proofing or editing client artwork; Terrelonge Enterprises Inc is not responsible for any undesired content or errors in the final product that was in a proof, even if errors in the proof were not generated by the client. The client is responsible for the proper layout of all paper inserts and media printing. All approvals must be made in an e-mail or other writing for documentation purposes. We cannot accept conditional approvals (ie "If the photograph is lightened a bit, then it's OK".

  4. Deadlines -  will work with you to hit your deadline, however, because other vendors are involved in the manufacturing process, and because delays resulting from faulty client art/media may arise, Terrelonge Enterprises Inc cannot guarantee a deadline. CD Mastercopy  Inc will not pay for expedited shipping resulting from delays in the manufacturing process. Furthermore, CD Mastercopy Inc is not responsible for the actions of its shipping vendors. For instance, if CD Mastercopy Inc ships your product overnight with Fed Ex and your product arrives in 2 days, CD Mastercopy Inc will not be held responsible.

  5. Product Guarantee -  guarantees the functionality of all pressed media, however, burned media (runs of fewer than 500) is not guaranteed to play in every device. CD Mastercopy Inc also guarantees that your product will be assembled correctly and professionally. CD MASTERCOPY Inc guarantees that all print will be free of defects, and will replace (free of charge) defected pressed media. CD MASTERCOPY Inc is not responsible for comprimised print quality resulting from client-provided design flaws, such as low resolution images or disc art created in Photoshop or other non-vector software. Art files provided by the client should be at least 300 DPI, CMYK, and with 1/8 inch bleed. All fonts should be included, and pantone colors should be specified where desired. All proofs approved by the client are considered final. Mastercopy has the right to outsource project in order to make delivery date and expectation.

  6. Your master will be given an initial test for "uncorrectable errors". It is possible that we will need a new master from you if your masters has too many errors. Please make sure that your master is burned at 1x. If your disc is nearly full with data, you may be asked to sign a waiver releasing the plant from errors occurring at the end of the CD. Your customer representative will notify you if this applies to your job.

    If for any reason your job must be re-run because of a vendor error, Inc will not pay for expedited shipping or give a discount simply because the product didn't arrive to customer's satisfaction as quickly as possible. Further, if client's job must be re-run, Inc will not be held resposible for any damages due to such delays, such as missed CD release parties, or client advertising, publicity, or event costs. CD Mastercopy Inc recommends that clients do not schedule events or spend money on promoting or advertising the product until after the client has received the product to satisfaction.

  7. Manufacturer's IDs -- Pressed products will have small text on the media specifying the manufacturing plant and job ID (on the inside ring of the bottom of the disc). Your project name may be used in this description as a unique identifier. CD MASTERCOPY Inc is not responsible for any abbreviations of your project name.

  8. Overruns - CD MASTERCOPY Inc will not charge the client for overruns. CD MASTERCOPY Inc guarantees the exact number of units ordered and the agreed upon price. Otherwise a credit or charge will be applied.

  9. Nudity, Language, Adult Content - If your print will contain nudity, explicit language, adult material, or content that may be considered offensive, you must notify your  CD MASTERCOPY   Inc representative as soon as possible, as some of  CD MASTERCOPY   Inc vendors have stringent policies and it is important that your representative is aware of your content prior to selecting vendors.

  10. Copyright - You must own the copyright, or have a valid license agreement, for all content being replicated. You will be asked to sign an IPR ("Intellectual Property Rights) form.

  11. Communication - Your CD MASTERCOPY Inc representative is your liason and representative during the manufacturing process. You will not be able to speak with any of the vendors involved, other than CD Mastercopy.

  12. Extra Charges - Electronic art files received from clients are considered to be in final form. Changes and corrections made to electronic files after receipt by CD MASTERCOPY Inc will be subject to a $30 a hour fee, with a 5 minimum.

 

 

Return Policy & Customer Service Info:

 

Shipping & Delivery

We ship same and up to 10 business days depending order require or back orders. If Item is backorder we will notify.

Privacy & Security

Security:

Note: The following only applies to MASTERCOPY's main website Mastercopy.com but not to our blog "MASTERCOPY Explora" Mastercopy.com The security of your personal information is very important to us. In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with 128 bit encryption. If your browser supports SSL (most current browsers do), it will automatically encrypt the information you provide to us on the secure pages on our site, before sending it over the Internet.

MASTERCOPY has obtained a digital certificate from Cybertrust, a leading provider of Internet trust services. MASTERCOPY's website is also tested and certified daily by ScanAlert to receive its Hacker Safe Certification which ensures that the website passes the FBI/SANS Internet Security Test.

When visiting a page on our site that includes any of your personal information, the bottom of your browser window will display, an icon of a closed lock or an unbroken key (depending upon your browser). This indicates that you have successfully connected with our secure server.

To authenticate the security of your connection before submitting any of your personal information, you can double click on the icon to display our digital certificate.

Some browser versions and some firewalls do not permit communication through secure servers. In that case, we suggest that you visit the MASTERCOPY super store, or contact us by phone, or fax your order to us.

Cookies:

When you visit our site, we will ask your browser to place a permanent "cookie" (a very small text file) on your computer. If your browser is configured to accept cookies, it will accept the cookie and place it on your computer's hard drive. We collect this information to analyze where our customers are coming from and how often they visit our site. We also collect certain technical information from your computer, like your IP address and the address of a referring web site, if any. This information will allow us to enhance our site to our customer's preferences. This information is used only for the benefit of MASTERCOPY and you, our customer.

You can visit our site without cookies if you choose to do so. However, please be aware that some features of the site may not function properly or may be slower if you refuse cookies. To visit our site without cookies, you can configure your browser to reject all cookies or to notify you when a cookie is set. Check the browsers help menu to learn how to change your cookie preferences.

What information is collected:

When you choose to place an order with us, you are invited to log in (optional), so that we can identify who you are. As a newcomer, it will be suggested that you register for future identification. The registration page asks you to enter your name, a user ID, a password, and your e-mail address. You can update this information at any time by clicking on the "my account" link at the top of every page and selecting "update account information."

Placing an order:

When you decide to place an order, you are asked to complete an order form. The order form requires your name, billing and shipping address, credit card number, expiration date and CID#. You should also include other information fields such as your telephone number, to allow us to contact you regarding your order if necessary. This information is collected to make your shopping experience with us as smooth and pleasant as possible. It is used only for the benefit of MASTERCOPY and you, our customer.

Links:

Our site contains links to manufacturers, and other related sites for your benefit. MASTERCOPY is not responsible for the privacy practices, security, or content of such web sites. If you click on one of these links, you will be redirected to their web site and, in doing so, you may provide information directly to them. Therefore, you should refer to their privacy policies to understand how they handle your information and what choices you have.

Relationships/Sharing Information:

MASTERCOPY maintains special relationships with a number of secure business partners. For your security or benefit, when you make a purchase, we may share information about you and the transaction with other companies for many reasons including verification, fraud prevention, credit card authorization, and shipping purposes.

MASTERCOPY may share account or other information when we are required by law (e.g., in response to subpoenas, court orders, etc.) or to protect our interests or property. This may include sharing information with other companies, lawyers, credit bureaus, agents or government agencies in connection with issues related to fraud, credit or debt collection.

You agree that MASTERCOPY may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

MASTERCOPY also shares information with outside companies that perform services for MASTERCOPY. For example, when a customer signs up for our e-mail newsletters, MASTERCOPY will provide the customers e-mail address to third party e-mail distribution companies that transmit e-mails on behalf of MASTERCOPY. Your e-mail address will not be used by these companies for any purpose other than for the transmission of e-mails for MASTERCOPY.

We may retain outside companies to assist us in managing our customer information database or to update and correct customer information for future marketing purposes. MASTERCOPY takes steps to ensure the confidentiality of your information and to make sure it is not used for other purposes.

MASTERCOPY has carefully selected a few companies to assist us in better understanding how our customers use our site. We will place cookies on your computer to collect information. The information that is collected through these cookies tells us things, such as which search engine referred you, how you navigated around our site, which pages you browsed, what you purchased and what traffic is driven by banner ads and e-mails. The companies analyze the information they collect from our site and return it to us through a secure connection. We use this information to help us understand your interests in our site and how to better serve you. It also helps us provide you with more personalized product offerings.

For more information about the companies with whom MASTERCOPY shares customer information, please contact us.

BBBOnLine U.S./E.U. Safe Harbor Dispute Resolution Program:

In compliance with the US-EU and US-Swiss Safe Harbor Principles, MASTERCOPY commits to resolve complaints about your privacy and our collection or use of your personal information. MASTERCOPY has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgement of your complaint, or if your complaint is not satisfactorily addressed by MASTERCOPY, please visit the BBB EU SAFE HARBOR web site at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.

Mastercopy complies with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. MASTERCOPY has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page, please visit http://www.export.gov/safeharbor/

Use of Information:

We may use your information in a number of ways, including the following:

In order to serve you better, we may combine the information you provide us online, in our superstore and through our catalogues. We use that information to improve your overall shopping experience.

To improve the content on our Web site. For example, we may use cookies to find out which parts of our site or our products are visited most often.

To enhance your online shopping experience.

For marketing and promotional purposes.

Mail & SPAM Issues:

You may request to receive the MASTERCOPY catalogue, brochure periodically by mail or e-mail notification of specials that may be of interest to you. MASTERCOPY will never SPAM or send unsolicited materials based on information collected at our site. Registrants may opt out of receiving materials from us at any time by contacting us with such request. Please contact us via e-mail, by telephone 888.558.9552, or via mail ( 929 Whiteplains RD Trumbull CT 06614) . Enclose a copy of the mailing label). Include your name, address, and other information as it appears on the mailing label, and indicate "Do not mail".

Our Commitment to Children's Privacy:

We never collect or maintain information at our website from those we actually know are under 13, nor is any part of our website structured to attract anyone under 13.

If Security or privacy is still of concern to you

If you do not want to receive promotional email from MASTERCOPY, please click here

Note: Once you have submitted your request you should assume that it has been successfully received and your request is being processed. Please allow us a reasonable period from when the request was received to complete the removal.

Our transaction security, combined with our privacy guarantee, should satisfy your concerns regarding online ordering. Keep in mind however that you have a number of alternate choices available for doing business with MASTERCOPY.

1. You can order on-line without sending your credit card number over the Internet. Just complete our on-line order form, print, and fax it to us.

2. If you prefer, you can always call 888-558 6620, and place your order by telephone.

3. We encourage you to visit the MASTERCOPY midtown Manhattan super store and deal directly with one of the MASTERCOPY professionally trained sales associates.

If you have any questions regarding this privacy statement, the practices of this site, or your dealings with this web site, you can contact our Web Support Team.

Changes to MASTERCOPY Privacy Policy:

By visiting our site you consent to our collection and use of your information as described in this policy. We reserve the right to modify this privacy policy and related business practices at any time by posting updated text on this site.

Returns & Replacements

STEP 1

REQUEST AN RMA NUMBER (Return Merchandise Authorization)

There are 3 ways to request an RMA:

1. Call Customer Service 888.558.9552

2. Email support (@) Mastercopy.com

You will receive your return instructions and return label by email.

When you receive your RMA, you will have options
as to how to receive your refund:

1. Credit back to your Original Payment Method

2. Store Credit / Electronic Gift Card (EGC)

STEP 2

PACK YOUR ITEM

· Place your item in the original manufacturer's packaging

· Place the original package into a shipping carton.

· Please do not place stickers or shipping labels on the original manufacturer's package.

STEP 3

SHIP YOUR ITEM

· The RMA number must be clearly written on the outer box.

· Print the label you received in the email and tape it to the carton.

· We recommend you ship via insured ground service with a tracking
number. Return shipping charges are the responsibility of the customer.
We are not responsible for lost or damaged packages.

Return Addresses

Will received based on location.

Return an item in person

Not Available

We will take care of the rest for you!

Once our Returns Department has received and inspected your return, your
refund or exchange will be issued.

Ordering

Registration:

In order to identify who you are, we suggest that you register and log-in when you visit our site. This allows us to provide you with your "Order Status" and other information that is uniquely yours.

How to access and/or correct Your Information:

You can access all the personally identifiable information that we collect online and maintain by phoning 888.558.9552,, or via  support(@ )Mastercopy.com. We use this procedure to safeguard your information. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows the error.

If you place an order with a ship-to address that differs from your bill-to address, we retain this information as well. You can modify or correct this information by following the procedure described above. Such information is used at your request to ship purchased merchandise and may also be used for marketing purposes, but will not be sold to any third parties.

Payment, Pricing & Promotions

Once you're a memeber of Mastercopy store you will receive promtional offers.  Payment must be verfied before shipout.  If there is a problem with pricing please contact immediately before shipping out.

 

 

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CD Mastercopy
929 Whiteplains RD Trumbull CT 06611
Phone: 888-558-9552 Website: http://www.cdmastercopy.com/duplication

Video: CD/DVD Duplication for Businesses, Musician, and Film Makers

CD Mastercopy Video presentation on CD/DVD Duplication/replication Services. Visit us if you're a Business, Musician or Film Makers seeking high to low volume
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